Refund Policy

Last updated: August 22, 2026

At Carpalux, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items returned more than 30 days after delivery
• Sale or clearance items (unless faulty)

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order. We recommend using a trackable shipping service for returns.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at: support@Carpalux.store

7. Contact Us

For any refund or return enquiries, please reach out to us at: support@Carpalux.store