Shipping Details

Last updated: August 22, 2026

At Carpalux, we aim to deliver your order as quickly and safely as possible. Please read our shipping information below.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

We currently ship to Australia and selected international destinations. If your country is not available at checkout, please contact us at support@Carpalux.store and we will do our best to assist you.

3. Estimated Delivery Times

• Australia (Standard): 3–7 business days
• Australia (Express): 1–3 business days
• International: 7–21 business days (depending on destination)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over a certain amount — check our website for current promotions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

6. Customs & Duties (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@Carpalux.store and we will work with you to resolve the issue.

8. Contact Us

For any shipping enquiries, please contact us at: support@Carpalux.store